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Tech support information by product

 

This site provides access to a variety of technical support resources for AutoCAD® Civil 3D®, AutoCAD® Land Desktop, AutoCAD® Map 3D, AutoCAD® Raster Design and AutoCAD®. These resources are made available from Autodesk® and our partners, as well as from the CivilTraining, LLC team. Some of these resources, particularly those from Autodesk, link directly to Knowledge Base articles, Technical Solutions or Discussion Group pages elsewhere on the Internet and include downloadable files. Since many links change over time, particularly those hosted by Autodesk, please report any dead links to us here.

Technical support resources are organized by source and product family, with the most recently published documents listed first under each category.

Be sure to check the Map and AutoCAD listings for solutions to issues in Civil 3D and Land Desktop, as solutions for the "Platform" (AutoCAD) and Map products are sometimes applicable to these "Vertical" products.


Civil 3D:
AutoCAD Civil 3D 2012 Update 3 – Technical Solution DL21513223 – Survey Pack 3 fixes or addresses the F1/F2 survey processing issues that surveyors have encountered in Civil 3D. Published date: 2013-Jun-04

MAPIMPORT or MAPEXPORT doesn't work in AutoCAD Civil 3D or AutoCAD Map 3D 2014 - Technical Solution TS21699992 - When trying to use the MAPIMPORT or MAPEXPORT commands to create or import SHP or SDF files in AutoCAD Civil 3D 2014 or AutoCAD Map 3D 2014, user receives an error message or nothing happens. Published date: 2013-May-08

Survey Database Disabled in Civil 3D 2011 - Numerous clients have reported that the Survey Point Database functionality in Civil 3D 2011 has become disabled, returning errors related to incompatible versions of the Microsoft SQL Server Compact database drivers (ADO.NET) required on 64-bit installs. This error can be resolved by loading the Microsoft SQL Server Compact 3.5 Service Pack 2 for Windows Desktop, available for download here. Be sure to install both the 32-bit and 64-bit versions of the SQL Server Compact 3.5 SP2 MSI files to overcome the file incompatibilities.

FLEXnet 2010 Licensing Side-by-Side Hotfix (mixed standalone and networked licenses) - Technical Solution DL14003392 - This hotfix repairs a problem that occurs during the side-by-side installation of two different licensing products. During the installation of stand-alone licensing products with previously installed network licensing products, an error occurs indicating that the installation failed. Published date: 2010-Aug-19

MapExport to SHP creates an empty file - Technical Solution TS1108047 - When you use the MAPEXPORT command to export to an ESRI® Shape file (*.shp), the resulting SHP file is empty. The Export dialog box used when exporting to a SHP file is missing the section that allows you to select the Object Type (Point, Line, Polygon, or Text). Published date: 2010-Jul-21

Fatal Error when using the AutoCAD _EXPORTLAYOUT Command - Technical Solution TS15128662 - Using the _EXPORTLAYOUT command in Civil 3D results in a fatal error. Published date: 2010-May-11

Video tutorial, Reversing the Stream Direction in HEC-RAS - Technical Solution TS15128496 - Using "Export to HEC-RAS" feature, you export a .GEO file from Civil 3D to HEC-RAS. Once you import the .GEO file into HEC-RAS, the stream direction is reversed. To reverse the flow direction in HEC-RAS, go to the Geometric Data editor> GIS Tools> Search Invert Lines Table > and Flip Coord. Order. Published date: 2010-May-11

Message: The data shortcut XML file could not be updated - Technical Solution TS15113067 - Attempting to create a data shortcut reference results in a message: "The data shortcut XML file [path and name] could not be updated because it is in use by another application." Published date: 2010-May-06

Displaying contours causes a crash - Technical Solution TS14436259 - Attempting to change the Surface Style to display contours, the application crashes. Published date: 2010-Jan-28

How to delete individual Code Labels in Section View - Technical Solution TS14436212 - Procedure to delete an individual Link Label in a Section View. Published date: 2010-Jan-25

Profile labels rotated only in Viewport - Technical Solution TS14436706 - Profile labels that show correctly in Model Space are rotated 90 degrees in a Paper Space viewport. Published date: 2010-Jan-25

Metric points show elevations in feet - Technical Solution TS14436589 - All points imported from metric template and with metric settings still display points in feet. Published date: 2010-Jan-25

Missing contextual ribbons after installing the Civil 3D 2010 Subscription Advantage Pack - Technical Solution TS14396492 - After installing the Civil 3D 2010 Subscription Advantage Pack, using the Subscription Extension Manager -> Visibility Check -> Drive feature or any other Subscription Advantage Pack feature that requires contextual ribbons, the contextual ribbons are missing and the feature cannot be used. Published date: 2010-Jan-25

Surface triangle (TIN) lines always the same color - Technical Solution TS14436946 - When viewing at the surface in a Realistic visual style the TIN triangle lines are always the same color, regardless of the style. These lines can be supressed. Published date: 2010-Jan-25

Error: "Angle is out of range" when importing fieldbook file - Technical Solution TS14436128 - When importing a specific Fieldbook file (.fbk), the following message is generated: Error: Angle is out of range. Published date: 2010-Jan-25

Unable to log in to Vault - Technical Solution TS13823078 - This error typically results if Vault AddIn is not installed correctly or is corrupted. To resolve this issue, go to Control Panel>Add or Remove Programs (Windows XP) or Control Panel>Programs and Features (Windows Vista) and check whether or not Autodesk Vault 2010 (client) is installed there. If it is not present, install Vault client from the Civil 3D DVD. If Vault is present, perform a repair installation. Published date: 2010-Jan-22

Prior version Alignment Spiral Hotfix - Technical Solution DL14404551 - After installing AutoCAD Civil 3D 2010 Update 2, opening a drawing created in a previous version of Civil 3D, which contains an alignment with a spiral curve, results in an alignment change. This Hotfix resolves this issue and will correct the alignment geometry. Published date: 2010-Jan-20

View/Edit Corridor Section does not show Surface - Technical Solution TS14334951 - When using the Section Editor, accessed by right-clicking on a Corridor, and selecting "View/Edit Corridor Section," your existing ground Surface is not being displayed. Published date: 2009-Dec-28

Stand-Alone Installation of AutoCAD Civil 3D 2010 - Video - Technical Solution TS14253833 - Video explainng the process of planning and executing the installation of a Stand-Alone version of AutoCAD Civil 3D 2010. Published date: 2009-Dec-18

Object Based Security message when Starting the ADMS Console (Vault) - Technical Solution TS14307154 - After Installing Vault Server 2010 from the Civil 3D 2010 media, you receive the following message: "This server must be the same version as the servers in the replication environment and must have the same applications. You must add or upgrade to the following applications: Object Based Security." Published date: 2009-Dec-17

Video: the Subscription Advantage Pack for Civil 3D 2010 - Technical Solution TS13995356 - Video explaining the new features including point clouds, roundabouts and visualization tools. Feature enhancements appear in alignments, inquiry, points, profiles, surfaces, and survey. Published date: 2009-Dec-16

Installing the Civil 3D 2010 Subscription Advantage Pack using deployments - Technical Solution TS13934007 - Methods for distributing AutoCAD Civil 3D 2010 Subscription Advantage Pack through administrative images created with the AutoCAD Civil 2010 and Civil 3D 2010 Network Installation Wizard. This process adds the Subscription Advantage Pack to new installations created with the deployments only. Published date: 2009-Dec-15

Failure to check out a license when running a network product on the same machine as the network license server - Technical Solution TS14077688 - A machine was configured to be a network license server, and then an Autodesk product was installed on the same machine. Trying to launch the product, it tries to check out a network license and fails. Published date: 2009-Dec-15

Using LandXML to import points from Land Desktop to Civil 3D - Technical Solution TS14114730 - Using LandXML to move points from Land Desktop to Civil 3D, the coordinates are incorrect. Published date: 2009-Nov-05

Hotfix - Civil Objects in Autodesk 2006 Civil drawings - Technical Solution DL7047371 - Drawings with custom AEC objects created in an AutoCAD 2007, 2008 or 2009 product and saved in the AutoCAD 2004 or older drawing format may display multiple error messages when working with them in an AutoCAD 2006-based product. This Hotfix suppresses the unneeded error messages. Published date: 2009-Oct-28

Pasting one Surface into another Surface in Civil 3D - Technical Solution TS14067495 - Video tutorial of the process to combine the data from two Surfaces by pasting one Surface into another Surface. Published date: 2009-Oct-23

Creating and using Point Groups to control point display in Civil 3D - Technical Solution TS14067589 - Video tutorial of the process to use Point Groups to control the display Styles of Points. Published date: 2009-Oct-23

Changing the Point Group Priority in Civil 3D - Technical Solution TS14067649 - Video tutorial of the process to set which Point Group has the priority to control the Point's display properties. Published date: 2009-Oct-23

Changing contour intervals of a Surface in Civil 3D - Technical Solution TS14067379 - Video tutorial of the process to change the Contour intervals of a Surface. Published date: 2009-Oct-23

Unable to run C3D LandXML Reporting - Civil 3D Discussion Group - Issues related to running LandXML reporting with Firefox® or IE8. Posted date: 2009-Oct-16

"Operation Cancelled!" message when updating Figures to Survey Database - Technical Solution TS14012490 - After breaking a Figure and attempting to update the Survey Database with the two new Figures, a message is generated that says "Operation cancelled! The associated survey database is not available." Published date: 2009-Oct-13

Enable/Disable "This drawing was saved with an earlier version" message - Technical Solution TS13963474 - When a drawing is created with an older version of Civil 3D and then opened with a newer version program, a message should display, "This drawing was last saved with an earlier version of the software," warning a user that saving the drawing will update any AEC objects. This message can be disabled. Published date: 2009-Oct-09

AutoCAD Civil 3D and AutoCAD Civil Vault Performance Hotfix - Technical Solution DL13922196 - Hotfix for AutoCAD Civil 2010 and Civil 3D 2010 utilizing Autodesk Vault 2010. This hotfix allows for new APIs to be utilized for communication between Civil 3D Vault Add-in and a Vault server. Published date: 2009-Sep-24

Microsoft Office XP security patch causing crashes in MSO.DLL - Technical Solution TS1108027 - After installing a security patch for Microsoft Office XP, Autodesk 2009 products started crashing when used. Published date: 2009-May-19

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Land Desktop Companion and Land Desktop:
Hotfix - Civil Objects in Autodesk 2006 Civil drawings - Technical Solution DL7047371 - Drawings with custom AEC objects created in an AutoCAD 2007, 2008 or 2009 product and saved in the AutoCAD 2004 or older drawing format may display multiple error messages when working with them in an AutoCAD 2006-based product. This Hotfix suppresses the unneeded error messages. Published date: 2009-Oct-28

Terrain Model Explorer is blank - Technical Solution TS13880365 - In Land Desktop, when you select Terrain > Terrain Model Explorer, the right window of the Terrain Model Explorer (TME) is blank. This can happen when there are recent Adobe® Flash® Player updates which require Registry permission to install. Published date: Published date: 2009-Sep-15

Microsoft Office XP security patch causing crashes in MSO.DLL - Technical Solution TS1108027 - After installing a security patch for Microsoft Office XP, Autodesk 2009 products started crashing when used. Published date: 2009-May-19

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Map 3D:
MAPIMPORT or MAPEXPORT doesn't work in AutoCAD Civil 3D or AutoCAD Map 3D 2014 - Technical Solution TS21699992 - When trying to use the MAPIMPORT or MAPEXPORT commands to create or import SHP or SDF files in AutoCAD Civil 3D 2014 or AutoCAD Map 3D 2014, user receives an error message or nothing happens. Published date: 2013-May-08

Exporting to a Shapefile in Map 3D - Technical Solution TS14091481 - Synopsis of the procedure to Export to a Shapefile in AutoCAD Map 3D 2010 and previous versions. Published date: 2011-Jul-13

Importing ASCII Point Files in Map 3D - Technical Solution TS14093047 - Synopsis of the procedure to import ASCII Point files in AutoCAD Map 3D 2010 and previous versions. Published date: 2011-Jun-03

The AutoCAD Map 3D 2010 installer launches when you start another application - Technical Solution TS14174241 - When you launch an application other than AutoCAD Map 3D 2010, you receive a message from the Windows Installer stating the following: "Please wait while Windows configures AutoCAD Map 3D 2010," while the non Autodesk application is launched. Published date: 2011-Apr-18

Performing a Coordinate Transformation in Map 3D - Technical Solution TS1403113 - Synopsis of the procedure to perform a Coordinate Transformation in AutoCAD Map 3D 2010 and previous versions. Published date: 2010-Nov-01

FLEXnet 2010 Licensing Side-by-Side Hotfix (Mixed Standalone and Networked Licenses) - Technical Solution DL14003392 - This hotfix repairs a problem that occurs during the side-by-side installation of two different licensing products. During the installation of stand-alone licensing products with previously installed network licensing products, an error occurs indicating that the installation failed. Published date: 2010-Aug-19

Reinitiating secondary installer for Map 3D 2010 - Technical Solution TS14062982 - There are situations where only one user is experiencing issues with particular commands or settings. When another user logs on to the same CAD station, however, the second user does not experience these issues. This situation indicates corruption or unwanted changes in the user profile. The quickest way to resolve this issue is to reinitiate the secondary installer and reset the user settings to their defaults. Published date: 2010-Jul-14

Join Attribute Data to Features in AutoCAD Map 3D - Technical Solution TS14293241 - How to join attribute data to features in AutoCAD Map 3D. Published date: 2009-Dec-15

Failure to check out a license when running a network product on the same machine as the network license server - Technical Solution TS14077688 - A machine was configured to be a network license server and then an Autodesk product was installed on the same machine. Trying to launch the product, it tries to check out a network license and fails. Published date: 2009-Dec-15

Creating Object Data tables in AutoCAD Map 3D - Technical Solution TS14293109 - How to create an Object Data table in AutoCAD Map 3D. Published date: 2009-Dec-15

Converting Object Data to a linked Database Table in AutoCAD Map 3D - Technical Solution TS14293233 - How to convert object data to a linked database table in AutoCAD Map 3D. Published date: 2009-Dec-15

Attaching Object Data in AutoCAD Map 3D - Technical Solution TS14293224 - How to attach object data to objects in a drawing in AutoCAD Map 3D. Published date: 2009-Dec-15

Stand-alone installation of AutoCAD Map 3D 2010 - Technical Solution TS14269321 - Video tutorial of the process of planning and executing installation of a stand-alone license of AutoCAD Map 3D 2010. Published date: 2009-Dec-11

Importing a Shapefile in Map 3D - Technical Solution TS14094445 - Synopsis of the procedure to Import a Shapefile in AutoCAD Map 3D 2010 and previous versions. Published date: 2009-Oct-30

Video: the Subscription Advantage Pack for AutoCAD Map 3D 2010 - Technical Solution TS14007395 - Video explaining the new functionality added in the Subscription Advantage Pack for AutoCAD Map 3D 2010, including an overview of the new Point Cloud functionality. Published date: 2009-Oct-22

Microsoft Office XP security patch causing crashes in MSO.DLL - Technical Solution TS1108027 - After installing a security patch for Microsoft Office XP, Autodesk 2009 products started crashing when used. Published date: 2009-May-19

SHP Import-Export Hotfix (Map 3D 2009 only) - Technical Solution DL12243988 - This hotfix corrects the following issues: Exporting polygons to the SHP format using the MAPEXPORT command does not enforce an outer clockwise orientation, which is preferred by the SHP format; Exporting multi-polygons to the SHP format using the MAPEXPORT command results in multiple single polygons; Importing polygons with arcs using the MAPIMPORT command creates incorrect geometry in certain cases. Published date: 2008-Dec-19

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Raster Design:
Releasing an AutoCAD Raster Design network license - Technical Solution TS1085726 - Releasing an AutoCAD Raster Design network license without restarting AutoCAD. Published date: 2010-Aug-26

FLEXnet 2010 Licensing Side-by-Side Hotfix (Mixed Standalone and Networked Licenses) - Technical Solution DL14003392 - This hotfix repairs a problem that occurs during the side-by-side installation of two different licensing products. During the installation of stand-alone licensing products with previously installed network licensing products, an error occurs indicating that the installation failed. Published date: 2010-Aug-19

Video: the Subscription Advantage Pack for AutoCAD 2010 - Technical Solution TS13940180 - Video explaining the new functionality added in the Subscription Advantage Pack for AutoCAD 2010, including an overview of the new commands. Published date: 2010-Apr-22

"No license found" after launching new install of Raster Design 2010 - Technical Solution TS14090269 - After installing Raster Design 2010 with either standalone or network licensing, the following message is displayed upon launching the application: "No license found. AutoCAD Raster Design could not find a license. Please contact your reseller or Autodesk." Published date: 2010-Jan-22

Raster Design 2010 Hotfix for Licensing and Civil 3D Feature Update - Technical Solution DL13435443 - This hotfix updates licensing files which allow AutoCAD Raster Design 2010 network deployments to be installed with supported standalone AutoCAD applications. This hotfix will not allow a standalone Raster Design 2010 installation to install with network deployments of host applications. This hotfix also addresses instability issues with Raster Design features (i.e., Imanage) when installed with AutoCAD Civil 3D 2010. Published date: 2009-Jun-16

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AutoCAD (and Vertical Products Containing AutoCAD):
FLEXnet 2010 Licensing Side-by-Side Hotfix (Mixed Standalone and Networked Licenses) - Technical Solution DL14003392 - This hotfix repairs a problem that occurs during the side-by-side installation of two different licensing products. During the installation of stand-alone licensing products with previously installed network licensing products, an error occurs indicating that the installation failed. Published date: 2010-Aug-19

Comparing the acad*.lsp files - Technical Solution TS21336 - AutoCAD uses different startup files for the automatic loading of AutoLISP. This solution discusses the user-defined startup files acad.lsp and acaddoc.lsp, and the reserved startup files acad2000.lsp and acad2000doc.lsp (later releases will include the year corresponding to that release, e.g., acad2011.lsp and acad2011doc.lsp). Published date: 2010-May-07

Installation fails with message, "Error 2738. Could not access VBScript run time for custom action." - Technical Solution TS15102758 - Attempting to install or uninstall a product on Windows Vista® or Windows 7 results in the error shown, and the installation or deinstallation does not continue: Published date: 2010-May-05

Plotting to older HP® plotters on Windows Vista causes error messages during plot and when closing application - Technical Solution TS13817784 - Attempting to configure an HP DesignJet 70 or DesignJet 500 series plotter, based on the system printer, fails in Windows Vista with the message, "Autodesk Hardcopy component has stopped working," and you are unable to plot. Additionally, closing AutoCAD after printing to one of these printers displays the error message, "AutoCAD Application has stopped working." Published date: 2010-Mar-24

Linetype Scale (MSLTSCALE and PSLTSCALE) - Technical Solution TS14437056 - A linetype that shows properly in Paper Space does not display correctly in Model space. An explanation of the two system variables introduced in AutoCAD 2008 version: MSLTSCALE and PSLTSCALE. Published date: 2010-Jan-25

Failure to check out a license when running a network product on the same machine as the network license server - Technical Solution TS14077688 - A machine was configured to be a network license server and then an Autodesk product was installed on the same machine. Trying to launch the product, it tries to check out a network license and fails. Published date: 2009-Dec-15

Problems with Windows Distributed File System (DFS) in AutoCAD 2010 and Vertical Products - Technical Solution TS14284730 - Problems reported with AutoCAD 2010 (or a vertical product based on AutoCAD 2010) not working with DFS. Published date: 2009-Dec-14

Crashing with drawings that contain large or dense hatch objects - Technical Solution TS14078167 - A drawing containing large or dense hatch objects crashes when opened or when changing a layout tab. Published date: 2009-Oct-27

Microsoft Office XP security patch causing crashes in MSO.DLL - Technical Solution TS1108027 - After installing a security patch for Microsoft Office XP, Autodesk 2009 products started crashing when used. Published date: 2009-May-19

Methods to Deploy Tool Palettes - AutoCAD Discussion Group - Solutions for network deployment of Tool Palettes. Posted date: 2008-Nov-12

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